KATHMANDU: The Office of the Prime Minister and Council of Ministers is conducting research to decentralise Hello Sarkar, a grievance redressal hotline service of the government, to settle complaints of public in a more effective, efficient and timely manner.
Shanta Raj Subedi, OPMCM Secretary, informed that the government would soon take responsibility of settling public grievances related to government’s services in all five regional administration offices. “The regional administration offices will receive, act on and address the complaints of general public in their respective areas,” he said.
Secretary Subedi also informed that the OPMCM had formed a performance appraisal task force to monitor effectiveness of the hotline and check, whether or not, the justice had been served to lodged complaints of genuine grievances. “We will change the modality of hotline if necessary, or if its faulty,” he assured.
Meanwhile, the OPMCM said Hello Sarkar had settled 30,649 out of 31,622 lodged complaints till mid-July. Subedi stated the success rate was 97 per cent and claimed that Hello Sarkar was successfully bridging gap between public and concerned authority in issues of services imparted by government offices.
The OPMCM is the only agency handling overall duties and responsibilities of Hello Sarkar since its establishment on November 3, 2011. It prioritises the complaints and forwards them to level 33 government bodies to ensure that the grievances are addressed. It settled 6,915 out of 7,767 complaints in last fiscal year 2013-14 alone.
Most of the complaints received and settled in recent months are related to poor service of Nepal Electricity Authority, Nepal Telecom, government offices, stray dog menace, traffic jam, delay in fixing expanded roads in Kathmandu, among others.
Comment here !
KATHMANDU:- The Community School Management Committee Federation of Nepal (SMC Federation) has urged the government to revoke its decision to
KATHMANDU:- Final vote counts of the recent local-level elections have been completed at 706 local levels, out of 753, across
DHANGADHI:- Independent candidate Gopal Hamal has been elected as the Mayor of Dhangadhi sub-metropolis. He won with 26,865 votes while
KATHMANDU:- A delegation led by US Under Secretary of State for Civilian Security, Democracy, and Human Rights, Uzra Zeya, held