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Govt to decentralise Hello Sarkar soon


KATHMANDU: The Office of the Prime Minister and Council of Ministers is conducting research to decentralise Hello Sarkar, a grievance redressal hotline service of the government, to settle complaints of public in a more effective, efficient and timely manner.

Shanta Raj Subedi, OPMCM Secretary, informed that the government would soon take responsibility of settling public grievances related to government’s services in all five regional administration offices. “The regional administration offices will receive, act on and address the complaints of general public in their respective areas,” he said.

Secretary Subedi also informed that the OPMCM had formed a performance appraisal task force to monitor effectiveness of the hotline and check, whether or not, the justice had been served to lodged complaints of genuine grievances. “We will change the modality of hotline if necessary, or if its faulty,” he assured.

Meanwhile, the OPMCM said Hello Sarkar had settled 30,649 out of 31,622 lodged complaints till mid-July. Subedi stated the success rate was 97 per cent and claimed that Hello Sarkar was successfully bridging gap between public and concerned authority in issues of services imparted by government offices.

The OPMCM is the only agency handling overall duties and responsibilities of Hello Sarkar since its establishment on November 3, 2011. It prioritises the complaints and forwards them to level 33 government bodies to ensure that the grievances are addressed. It settled 6,915 out of 7,767 complaints in last fiscal year 2013-14 alone.

Most of the complaints received and settled in recent months are related to poor service of Nepal Electricity Authority, Nepal Telecom, government offices, stray dog menace, traffic jam, delay in fixing expanded roads in Kathmandu, among others.

For Indian tourists travelling by land:- 72 hours (-ve) C-19 report, CCMC form and Antigen Test at entry point

For Indian tourists travelling by land:- 72 hours (-ve) C-19 report, CCMC form and Antigen Test at entry point

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Information for Indian tourists travelling by land:- 72 hours (-) C-19 report, CCMC form and Antigen Test at entry point
Information for Indian tourists travelling by land:- 72 hours (-) C-19 report, CCMC form and Antigen Test at entry point
Information for Indian tourists travelling by land:- 72 hours (-) C-19 report, CCMC form and Antigen Test at entry point